Privacy policy
Introduction
In France, this privacy policy is offered by Château d’Anvichar SAS, with capital of €10,000, registered with the Libourne Trade and Companies Register under number 900 006 135, and whose registered office is located at 6 Périgord, 33350 Saint-Genès-de-Castillon France. Château d’Anvichar SAS is responsible for the processing of personal data implemented in France. In accordance with Regulation No. 2016-679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the purpose of this privacy policy is to inform you of our practices regarding the collection, use and sharing of the information you provide to us.
In the United States, this website is offered by Castillon, LLC (Château d’Anvichar SAS and/or Castillon, LLC are referred to as the “Company” or “we”). We respect your privacy and are committed to protecting it by adhering to this policy. Thank you for understanding our global technological responsibilities in making wine in France and bringing it to markets in France, the United States and beyond.
This policy describes the types of information we may collect from you or that you may provide when you visit the www.anvichar.com or www.anvichar.fr website (collectively the “Site”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
When you browse the Site, you are required to send us information, some of which may identify you. This data includes :
- As part of a contact request made by the user on the Site: Details by which you can be personally identified, such as name, postal address, e-mail address, telephone number or any other identifier by which you can be contacted online or offline (“personal information”), as well as the subject and content of the user’s message.
- In the case of an online purchase: title, surname, first name, e-mail address, delivery address and possibly billing address, telephone number, purchase history and possibly comments.
- Information about you that does not identify you individually; and/or
- Information about your Internet connection, the equipment you use to access the Site and usage details.
We collect this information :
- Directly from you when you provide it to us.
- Automatically when you browse the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
- From third parties, for example, our business partners.
We also collect the IP address of the user’s electronic device with which the user visits the site and the date and time of the user’s request.
This policy applies to information we collect:
On the Site, including information you provide to us.
In e-mails, sms and other electronic messages between you and the Site.
Automatically when you browse the Site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
Through mobile and desktop applications that you download from the Website, which provide a dedicated non-browser-based interaction between you and the Website.
From third parties, for example, our business partners. We collect this information when you interact with our advertisements and applications on third-party Sites and services, if those applications or advertisements include links to this policy.
It does not apply to information collected by :
Us offline or by any other means, including on any other Site operated by the Company or any third party; or
Any third party, including through any application or content (including advertising) that may be linked to or accessible from or on the Site.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Site or to change your choices under our cookie policy. This policy may change from time to time (see Changes to our Privacy Policy). Please check the policy periodically for updates.
Purpose of Data Collection
We use the data collected to:
▪ Respond to contact requests / user information: respond to user requests and improve the quality of our site and services offered. The legal basis is the user’s consent.
▪ Managing newsletter subscriptions, mailings and unsubscriptions: to set up communication about our news / inform about events / commercial promotions. The legal basis is legitimate business interest.
▪ Online purchases, creation of a customer account: to be able to honor orders and ensure delivery of products. The legal basis is legitimate business interest.
You may object, at any time, to the processing of your personal data collected by sending an e-mail to admin@anvichar.com.
When you fill in forms containing information, you will be informed whether certain data must be filled in or whether it is optional. Data marked with an asterisk on the collection form is mandatory. Failure to do so may restrict the processing of your request.
Users under legal age
The Site is not intended for anyone under the legal age to purchase alcoholic beverages in the country from which the Site is accessible. No person under this legal age may provide information on the Site. We do not knowingly collect personal information from persons under the legal age to purchase alcoholic beverages. If you are not of legal age to purchase alcoholic beverages, do not use or provide any information on the Site or on or through any of its features. If we learn that we have collected or received personal information from anyone under the legal age to purchase alcoholic beverages, we will delete that information. If you believe that we may have information from or about anyone under the legal age to purchase alcoholic beverages, please contact us at the following address:
31103 Rancho Viejo Road, Suite D2177 San Juan Capistrano, CA 92675 admin@anvichar.com
California residents may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights below for more information. The rights of French residents are also discussed below.
Information we collect through automatic data collection technologies.
As you browse and interact with the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and habits, including:
- Details of your visits to the Site, including traffic data, location data, logs and other communication data and the resources you access and use on the Site.
- Information about your computer and Internet connection, including your IP address, operating system and browser type.
The information we collect automatically may include personal information, or we may store it or combine it with personal information we collect in other ways or receive from third parties. This helps us to improve our Site and provide a better, more personalized service, in particular by enabling us to:
- Estimate the size of our audience and usage patterns.
- Store information about your preferences, enabling us to tailor our Site to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Site.
The technologies we use for this automatic data collection may include :
- Cookies (or browser cookies). A cookie is a small file placed on your computer’s hard drive. You can refuse to accept browser cookies by activating the appropriate setting on your browser, or by responding to our Cookie Policy pop-up.
- Flash cookies. Certain features of the Site may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on the Site. For more information about managing your privacy and security settings for Flash cookies, see Choices about how we use and disclose your information.
- Web beacons. The Site’s pages and our e-mails may contain small electronic files called Web beacons (also known as invisible gifs, web beacons and single-pixel gifs) that enable us, for example, to count users who have visited those pages or opened an e-mail and other related Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).
Use of cookies and other tracking technologies by third parties
Certain content or applications, including advertisements, on the Site are provided by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information, or they may collect information, including personal information, about your online activities over time and across different Sites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information about how you can opt out of receiving targeted advertising from many providers, see Choices about how we use and disclose your information.
We work with Commerce7 to manage and fulfill online orders in the United States.
How we use your information
We use the information we collect about you or that you provide to us, including personal information:
- To present the Site and its content to you.
- To provide you with information, products or services that you request.
- To fulfill any other purpose for which you provide it.
- To provide you with notices regarding your account, including expiration and renewal notices.
- To fulfill our obligations and enforce our rights under any contract between you and us, including billing and collection.
- To notify you of changes to the Site or any products or services we offer or provide through it.
- To enable you to participate in interactive features on the Site.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about goods and services that may be of interest to you. For more information, see Choices about how we use and disclose your information.
Disclosure of your information
We may disclose aggregated information about our users and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or that you provide as described in this Privacy Policy:
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business.
- To a purchaser or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or a portion of our assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information we hold about Site users is one of the transferred assets.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including responding to any governmental or regulatory request.
To enforce or apply our Terms of Use or Terms of Sale and other agreements, including for billing and collection purposes.
If we believe that disclosure is necessary or appropriate to protect the rights, property or safety of our customers, us or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices about how we use and disclose your information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Your response to our cookie policy will also affect the information collected about your use of the Site. To find out how to manage your Flash cookie settings, visit the Flash Player settings page on the Adobe website. If you disable or refuse cookies, please note that some parts of the Site may be inaccessible or may not function properly.
Disclosure of your information for third party advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, your response to our cookie policy will be respected.
- Promotional offers from us. If you do not wish your contact information to be used by us to promote our own products or services, your response to our cookie policy will be respected.
- Targeted advertising. If you do not want us to use the information we collect or that you provide to us to serve ads based on the preferences of our advertisers’ target audience, your response to our cookie policy will be respected.
We do not control the collection or use of your information by third parties to deliver interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this manner. You may opt-out of receiving targeted advertising from Network Advertising Initiative (“NAI”) members on the NAI Web Site.
Nevada residents who wish to exercise their opt-out rights under Chapter 603A of the Nevada Revised Statutes may submit a request to this designated address: admin@anvichar.com.
Data security
We have implemented measures designed to protect your personal information against accidental loss and against unauthorized access, use, modification and disclosure. All payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not totally secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Site. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of privacy settings or security measures contained on the Site.
Data retention period
Data will not be retained beyond the time strictly necessary for the purposes identified in the Privacy Policy, and in accordance with applicable laws.
Data used for the purposes of the online contact form are retained for the duration of the request processing.
Newsletter subscription data is kept for the duration of the newsletter subscription.
Online purchase data is kept for the duration of the commercial transaction and up to three (3) years after the last exchange with the customer.
Data collected as part of the sales process is kept for no longer than three (3) years after our last exchange with the user.
Your data is deleted on expiry of the retention periods. However, they may be archived for longer periods for research purposes and as required by law.
Your privacy rights in California
Effective date: August 3, 2022
Last updated: August 3, 2022
This Privacy Policy for California Residents supplements the information contained in our Privacy Policy (above) and applies only to all visitors, users and other persons who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and all terms defined in the CCPA have the same meaning when used in this Policy.
Information we collect
Our Site collects information that identifies, relates to, describes, refers to, is reasonably likely to be associated with, or could reasonably be linked, directly or indirectly, to a particular consumer, household or device (“Personal Information”). Personal information does not include:
Publicly available information from government records.
De-identified or aggregated consumer information.
In particular, with their consent, our Site has collected the following categories of personal information from consumers over the past twelve (12) months:
Our Site obtains the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from the forms you fill out or the products and services you purchase.
- Indirectly from you. For example, by observing your actions on our Site.
Use of personal information
We may use or disclose the personal information we collect for one or more of the following purposes:
To fulfill or respond to the purpose for which you provided the information. For example, if you share your name and contact information to request a quote or ask a question about our products or services, we will use that personal information to fulfill your request. If you provide your personal information to purchase a product or service, we will use this information to process your payment and facilitate delivery. We may also store your information to facilitate orders for new products or to process returns.
To provide, support, customize and develop our Site, products and services.
To create, maintain, personalize and secure your account with us.
To process your requests, purchases, transactions and payments and prevent transactional fraud.
To provide you with support and to respond to your requests, including to investigate and address your concerns and to monitor and improve our responses.
To personalize your visit to the Site, tailoring your experience and to provide content and offers of products and services that match your interests, including targeted offers and advertisements via the Site, third-party sites and by e-mail or text (with your consent).
To help maintain the safety, security and integrity of our Site, our products and services, our databases and other technology assets, and our business.
To respond to law enforcement requests and as required by applicable law, court order or government regulations.
As described at the time of collection of your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or a portion of our assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information we hold about our consumers is one of the transferred assets.
We will not collect other categories of personal information or use the personal information we have collected for materially different, unrelated or incompatible purposes without notifying you.
Sharing personal information
We may share your personal information by disclosing it to a third party for commercial purposes. We make such commercial disclosures only pursuant to written contracts that describe the purposes, require the recipient to keep the personal information confidential and prohibit the use of the disclosed information for any purpose other than the performance of the contract. During the previous twelve (12) months, the Company disclosed personal information for commercial purposes to the categories of third parties indicated in the table below.
We do not sell personal information.
Your rights and choices
The CCPA grants consumers (California residents) specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to information and data portability
You have the right to ask us to disclose certain information about our collection and use of your personal information over the past 12 months (the “right to know”). Once we have received your request and confirmed your identity (see Exercising your right to know or delete), we will disclose to you :
The categories of personal information we have collected about you.
The categories of sources for the personal information we have collected about you.
Our business or commercial purpose for collecting or selling this personal information.
The categories of third parties with whom we share this personal information.
If we have sold or disclosed your personal information for commercial purposes, two separate lists disclosing :
sales, identifying the categories of personal information each category of recipient has purchased;
and disclosures for commercial purposes, identifying the categories of personal information each category of recipient obtained.
The specific personal information we have collected about you (also known as a data portability request).
Right of deletion
You have the right to ask us to delete any personal information we have collected from you and retained, subject to certain exceptions (the “Right of Deletion”). Once we have received your request and confirmed your identity (see Exercising your rights of knowledge or deletion), we will review your request to see if an exception allowing us to retain the information applies. We may refuse your request for deletion if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service requested by you, take reasonably anticipated actions in the course of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall made pursuant to federal law, or otherwise perform our contract with you.
Detect security incidents, protect against or prosecute malicious, deceptive, fraudulent or illegal activities.
Debug products to identify and repair errors that interfere with existing intended functionality.
Exercise freedom of speech, guarantee the right of another consumer to exercise his or her right to freedom of speech, or exercise any other right provided by law.
Comply with California’s Electronic Communications Privacy Protection Act (California Penal Code § 1546 et seq. ).
Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that complies with all other applicable ethics and privacy laws, where deletion of the information would likely make it impossible or seriously interfere with the conduct of the research, if you have already given your informed consent.
Allow only internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
To comply with a legal obligation.
Make other internal and legal uses of this information that are consistent with the context in which you provided it.
We will delete or de-identify from our records personal information that is not subject to one of these exceptions, and we will require our service providers to take similar steps.
Exercising your rights of knowledge or deletion
To exercise your rights of knowledge or deletion described above, please submit a request by sending us an e-mail to admin@anvichar.com.
Only you, or a person legally authorized to act on your behalf, may make a request for knowledge or deletion related to your personal information.
You may submit a request for knowledge only twice in any 12-month period. Your request for knowledge or deletion must :
Provide sufficient information that allows us to reasonably verify that you are the person about whom we have collected personal information or an authorized representative, which may include:
Your postal address
Order history
Your date of birth
Describe your request in sufficient detail to enable us to fully understand, evaluate and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information is about you.
You do not need to create an account with us to submit a knowledge or deletion request.
We will only use the personal information provided in the request to verify the requestor’s identity or authority to do so.
For instructions on exercising your opt-out or opt-in rights, see Personal Information Sale Rights.
Timing and format of response
We will confirm receipt of your request within ten (10) working days. If you do not receive confirmation within 10 days, please contact us again at admin@anvichar.com.
We strive to substantially respond to a verifiable consumer request within forty-five (45) days of receipt. If we need more time (up to an additional 45 days), we will inform you of the reason and the extension period in writing.
If you have an account with us, we will provide you with our written response to that account. If you do not have an account with us, we will send you our written response by mail or electronically, at your option.
Any disclosure we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain why we are unable to respond to a request, if applicable. For data portability requests, we will select a format for providing your personal information that is easily usable and should allow you to transmit the information from one entity to another without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request warrants a fee, we will explain why we have made this decision and provide you with an estimate of the cost before we complete your request.
Rights to sell personal information
If you are 16 years of age or older, you have the right to ask us not to sell your personal information at any time (the “Opt-Out Right”). We do not sell the personal information of consumers we know to be under 16 years of age. Consumers who register for the sale of personal information may opt out of future sales at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following link to the Internet web page:
Do not sell my personal information
Once you have requested to unsubscribe, we will wait at least twelve (12) months before asking you to re-authorize the sale of personal information. However, you can change your mind and re-register for the sale of personal information at any time by emailing us at admin@anvichar.com.
You do not need to create an account with us to exercise your opt-out rights. We will only use the personal information provided in an unsubscribe request to review and comply with the request.
Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless authorized by the CCAC, we will not :
Refuse you goods or services.
Charge you different prices or rates for goods or services, including discounts or other benefits, or impose penalties.
Provide you with a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCAC that may result in different prices, rates or quality levels. Any CCPA-authorized financial incentives we offer will be reasonably related to the value of your personal information and will contain written terms describing the material aspects of the program. Participation in a financial incentive program requires your prior consent, which you may revoke at any time. We do not currently offer any financial incentives.
Rights of users of the French Web Site
Residents of France who use the Site have the following rights:
– Right of access: this right enables you to question Château d’Anvichar SAS to find out whether it holds personal data about you and to obtain communication about this data.
– Right of rectification: this right enables you to ask Château d’Anvichar SAS to rectify and update your personal data if it is inaccurate or incomplete.
– Right to object: this right enables you to object at any time to the processing of personal data carried out by Château d’Anvichar SAS on the basis of legitimate interests. By way of illustration, it allows you to unsubscribe from a newsletter to which you have previously subscribed.
– Right to erasure: this right allows you to have your personal data erased, in circumstances identified by the regulations. This regulation may justify the continued processing of such data by Château d’Anvichar SAS.
– Right to restrict processing: this right allows Château d’Anvichar SAS to be asked to temporarily suspend the use of personal data, in circumstances identified by the regulations.
To exercise these rights, please contact us at the following address: admin@anvichar.com.
If the user has one or more complaints relating to the processing of the user’s personal data by Château d’Anvichar SAS, or if the user believes that Château d’Anvichar SAS is not complying with its obligations with regard to the protection of personal data, the user may, after contacting Château d’Anvichar SAS, lodge a complaint with the CNIL (https://www.cnil.fr/fr/plaintes).
To find out more, please consult the information sheet provided by the CNIL, Les droits de contrôle de vos données personnelles .
Changes to our Privacy Policy
We reserve the right to change this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated notice on the Site and update the effective date of the notice.
Contact
If you have any questions or comments about this notice, how we collect and use your information described here, your choices and rights regarding such use, or if you would like to exercise your rights under California law, please feel free to contact us at the following address:
31103 Rancho Viejo Road, Suite D2177San Juan Capistrano, CA 92675
admin@anvichar.com
If you require access to this policy in an alternative format due to a disability, please contact us as indicated above.
Changes to our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to the way we treat our users’ personal information, we will notify you by posting a notice on the Site’s home page. The date of the last revision of the privacy policy is indicated at the top of the page. You are responsible for ensuring that we have an active and up-to-date e-mail address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.
